If something isn't working the way it should, or you have a question about your account, we want to hear from you. The details for reaching us are listed on this page — please use whichever channel suits you best.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: deposit and withdrawal queries, bonus eligibility and wagering progress, verification documents, technical issues with games, and general account access. You do not need to be passed between departments for most things — the person who picks up your message can act on it directly.

To give us the best chance of resolving your query in a single exchange, please include your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date, time, and game or transaction involved. Screenshots are helpful if something has displayed incorrectly on your screen. The more context you give us upfront, the less likely we are to need a follow-up before we can help.

Responsible gambling requests and formal complaints

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us through any of the channels listed on this page and state clearly what you need. These requests are treated as a priority and processed before routine enquiries. We will not attempt to dissuade you or delay the process, and we will confirm in writing once the measure is in place.

If you have a complaint rather than a general query, please tell us that explicitly so we can route it correctly. A formal complaint is reviewed at a supervisory level and you will receive a written response. If you feel that response does not resolve the matter, you have the right to escalate to the relevant regulatory body. Crown Jewelz operates under the licence issued by the Anjouan Gaming Authority, and unresolved complaints may be referred there. We will provide you with the relevant contact information if it comes to that.

One thing we will never do: we will never ask you for your password, your full card number, or any sensitive security credential via email or chat. If you receive a message claiming to be from us and asking for information of that kind, do not respond — contact us directly to report it. Our team will only ever ask for the minimum information needed to verify your identity, such as your registered email address or username.

Players based in the United Kingdom are fully supported and can contact us through any available channel without restriction. We aim to treat every message the same way — read it properly, take it seriously, and respond with something useful.